(Category) (Category) PRW.NET FAQ's :
Business Accounts
These are answers to common questions on WebBusiness and WebEnterprise accounts.
Answers in this category:
(Answer) What information is required for hosting a domain with PRW.NET ?
(Answer) How can I add, delete or change passwords on our domain mailboxes ?
(Answer) What is an alias ? How can I create one ?
(Answer) What is a list ? How can I create one ?
(Answer) How can I access my WebBusiness mailbox from older email software ?
(Answer) Can I read multiple mailboxes on a single PC ?
(Answer) Are there statistics available for our web site ?
(Answer) Why is my FrontPage counter not incrementing ?
(Answer) How can I save the results of a FrontPage form to a file on my web area ?
(Answer) How can we send email when connected via a Proxy Server ? The mail server only accepts mail for local addresses.
(Answer) How can I block the HAPPY99 virus ?
(Answer) How can I block the ILOVEYOU virus ?
2000-Jul-25 4:19pm
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
What information is required for hosting a domain with PRW.NET ?
For sites hosted at PRW.NET the domain record should include the following information:

Name ServerIP AddressInternic Handle
NS.PRW.NET208.249.78.2NS41402-HST
NS2.PRW.NET208.249.78.3NS41403-HST
NS3.PRW.NET208.249.78.4NS41404-HST

Technical ContactEmailInternic Handle
PRW.NET Hostmasterhostmaster@prw.netPN79-ORG

Note that your account setup includes transfering the domain without any additional costs. We recommend you do the transfer only if you are familiar with the procedures required.

Typical domain record changes take 24 to 48 hours. You should plan accordingly to avoid losing any email messages or web visitors.
2000-Jul-25 4:19pm
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
How can I add, delete or change passwords on our domain mailboxes ?
Changes to mailboxes on virtual domains are normally performed by your domain administrator. The procedure is to login to WebMail using root@domainname (change domainname for your domain name) as username and the password for your dialup account. Then select the "Account Options", "User Administration" to add or remove mailboxes within the number included on your account (usually 15 for WebBusiness acounts and 30 for WebEnterprise accounts) or to change passwords on existing mailboxes.
2003-Apr-09 11:57am
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
What is an alias ? How can I create one ?
An alias is another name for an email account. It can be used to allow mail for a given address be sent to one or more recipients. For example, let's say one of your mailboxes is jperez@mydomain. To make things simple you would like your contacts to send mail to juan@yourdomain or juan.perez@yourdomain. This can be done by adding a "juan" and a "juan.perez" alias pointing to the "jperez" mailbox.

You can also use aliases to specify departmental or role accounts. If jperez, mdiaz and prodriguez are on the sales department, you could consider creating an alias called "sales" and point it to those three addresses. That way when someone sends mail to sales@yourdomain, all three get a copy of the message.

To manage aliases, login to WebMail using root@domainname (change domainname for your domain name) as username with the password for your dialup account. Then select the "Alias Administration" option to add or remove aliases on your domain. All domain accounts at PRW.NET can define a virtually unlimited number of aliases.

There is a special processing done on the alias "nobody". All email for your domain that does not contain a valid destination address goes to this alias. If you would like to receive all mail addressed to your domain no matter what is the destination, add an alias called "nobody" pointing to your true email address. This feature should be used with care as it makes your domain more prone to mailing lists that blindly send to unknown recipients.

1999-Oct-10 4:24pm
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
What is a list ? How can I create one ?
A list is a group of email addresses that receive email messages sent to the list address. It generally implies a common interest among list members. For example, you could create a list customers@yourdomain and include the addresses of all your customers. When a message is sent to customers@yourdomain, all addresses receive a copy of the message. You have the option of allowing customers to reply to the list or to the moderator.

To manage lists, login to WebMail using root@domainname (change domainname for your domain name) as username with the password for your dialup account. Then select the "List Administration" option to add or remove lists on your domain.

You can also consider creating HTML forms to allow list members to subscribe or unscubscribe from your lists via a web page. We will be posting an example CGI script to do this in the near future.

1999-Oct-10 5:04pm
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
How can I access my WebBusiness mailbox from older email software ?
Business acounts at PRW.NET use virtual domains for email. The username for email should include the domain in the form user@mydomain . For example, if you are user jperez at domain mitienda.com the username for your mailbox will be jperez@mitienda.com .

Older email software may not handle correctly an "@" in username. If that is the case with your software, susbtitute the "@" for a "%", e.g. username%mydomain or jperez%mitienda.com in the example above.

This is not applicable to current email clients such as Microsoft Outlook 2000, Outlook 98 and Outlook Express.

1999-Oct-10 4:58pm
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
Can I read multiple mailboxes on a single PC ?
If you are using Outlok Express, Outlook 98, Outlook 2000 or Netscape Messenger 4.5 or above you can define multiple email accounts on the same profile. Previous versions only handled one email account per profile. If you need to access multiple mailboxes on a single sessions and have an older email program, you need to update to a more current version.

1999-Oct-10 4:32pm
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
Are there statistics available for our web site ?
Yes. Domain accounts where the web site is hosted at PRW.NET have available an activity summary at http://www.domainname/admin/analog.cgi (substitute domainname by your domain name). The statistics report provides a summary of the access to all pages on your web site by day of the week, hour of the day and IP address or hostname. You will be required to enter the username and password of your dialup account to see this information. For more information on configuring the statistics page visit the Analog web site. Full access logs are kept for each site so you can use any statistics program that handles standard http logs. Some customers have used Webalizer and WebTrends

We recommend that business accounts consider using the statistics pages rather than using counters since counters are public and allow everybody to see your activity levels.
2001-Jan-24 3:11pm
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
Why is my FrontPage counter not incrementing ?
A FrontPage counter is implemented by creating a small file at the server with the current count. That file has to be initialized with the correct permissions such that when web visitors visit your page, the count is incremented. Remember that normally web visitors can not write on files on your web site. If the counter file is copied from your PC using the "Publish" option, it will not be created with the correct permissions.

To initialize the counter, open your website at the server using FrontPage. Go to the page where you need to have a counter and right-click the mouse at the [Hit Counter] location. Mark the "Reset counter to" checkbox and enter the desired initial value. The counter will be initialized when you save the page. This needs to be done only once for each page where you have a counter. It does not need to be repeated if you republish the page in the future (as long as you use the same filename).

2001-Jan-22 8:04pm
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
How can I save the results of a FrontPage form to a file on my web area ?
For security reasons, we do not allow FrontPage forms to save results to a file on the server. This would require visitors to your web site to have write access on your web space. Allowing this would make it easy for someone with basic system skills to change files on your area without your permissione. In an extreme case, they could even change your home page or fill your web area (25 MB). We suggest that you consider sending the results of FrontPage forms to an email address or a CGI script. This is supported and has less security risks.

A way to saving the results of a form to a file without compromising the security of your site is to use a CGI script to write to a database. That requires some basic skills in CGI programming and databases.

2000-Mar-28 9:31pm
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
How can we send email when connected via a Proxy Server ? The mail server only accepts mail for local addresses.
Some Proxy Servers report your local network IP address instead of their PPP network address. To avoid mail relays, the PRW.NET mail servers reject outgoing (SMTP) requests from IP addresses that are not within our network. If your Proxy behaves this way you need to set the SMTP Authentication option on your email program. If you are using Outlook Express, that option appears as "My server requires authentication".
1999-Dec-14 10:46pm
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
How can I block the HAPPY99 virus ?
Some email viruses can be blocked using domain processing rules which can be implemented by your domain administrator. This includes the HAPPY99 virus (Happy99.Worm). To block this virus using rules follow this procedure:

1. Login to WebMail using root@domainname (change domainname for your domain name) as username with the password for your dialup account.
2. Select the "Domain Processing Rules" option.
3. Add a rule that contains the following data:
    Seach mail when the: Header
    contains
    Search String: X-Spanska
    to the Mailbox: Virus
This will more mail containing "X-Spanska" on the header to a folder called "Virus". This folder can be browsed with WebMail to determine whether the blocked messages should be deleted.

Domain processing rules help in preventing the propagation of email viruses but are not a substitute for updated antivirus software. For full protection, users should have updated antivirus software on their equipment.
webmaster@prw.net
2000-Jul-20 5:46pm
(Answer) (Category) PRW.NET FAQ's : (Category) Business Accounts :
How can I block the ILOVEYOU virus ?
Some email viruses can be blocked using domain processing rules which can be implemented by your domain administrator. This includes the ILOVEYOU virus (VBS.LoveLetter.A). To block this virus using rules follow this procedure:

1. Login to WebMail using root@domainname (change domainname for your domain name) as username with the password for your dialup account.
2. Select the "Domain Processing Rules" option.
3. Add a rule that contains the following data:
    Seach mail when the: Body
    contains
    Search String: KINDLY CHECK THE ATTACHED LOVELETTER
    to the Mailbox: Virus
This will more mail containing "KINDLY CHECK THE ATTACHED LOVELETTER" to a folder called "Virus". This folder can be browsed with WebMail to determine whether the blocked messages should be deleted. Note that this will also block messages notifying you of the virus since they will probably contain the same text on the body.

Domain processing rules help in preventing the propagation of email viruses but are not a substitute for updated antivirus software. For full protection, users should have updated antivirus software on their equipment.
webmaster@prw.net
2000-May-06 12:30pm
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